“Session expired. Please sign in again.”
Your sideBar session has expired. Sign out from Settings → Profile and
sign back in.Provider API error or unexpected error
Your API key may be incorrect, expired, or have been revoked, or your provider
account may have run out of credits. Check your key in Settings → sideBar
and confirm your billing status in your provider’s dashboard. See
API Keys for links to each provider.“Network connection failed. Please check your internet.”
sideBar cannot reach the server. Check your internet connection and try again.“Server error. Please try again soon.”
A temporary server error. Wait a moment and try again.“Server took too long to respond. Please try again.”
The request timed out. This can happen with very large attachments. Try again,
or reduce the amount of content attached to your message.“Attachment and context are too large for one message.”
You have too many items open or attached. Close any open notes, websites, or
files you are not using, or remove some attachments, and try again.Responses feel slow or cut off
This can happen when your conversation is very long. Start a new conversation
from the compose button in Chat. Your memories carry forward automatically.
Stuck on “processing”
Wait a few minutes — large files take longer. If the card still shows
processing after several minutes, tap Retry.Shows an error
The file may be in an unsupported format, corrupt, or too large. Check the
supported formats in Files. If the format is supported, try
re-exporting or re-saving the file and uploading again. Tap Retry to
attempt again without re-uploading.PDF content is missing or incomplete
Some PDFs are scanned images with no embedded text. sideBar can index text
content but cannot read image-only PDFs.
Changes aren’t appearing on another device
Check that both devices have an internet connection. Pull to refresh on the
relevant section. If changes still aren’t showing, go to Settings → User
and check for pending writes in the Sync status panel.“Pending changes” in Settings
You made changes while offline. They will sync automatically when your
connection returns. No action needed.
Skill isn’t running when expected
Check that the skill is enabled in Settings → Skills. If it is enabled,
make sure the skill’s requirements are met — some Store skills need an API key
before they will work.Skill error shown in chat
The skill ran but hit an error. Tap the skill pill in the conversation to see
the full error detail. Common causes are a missing or invalid API key, a
network failure, or an unsupported input. Check the skill’s requirements in
the Skills docs.Store skill shows as “unavailable”
The skill is installed but is missing a required API key or credential. Tap the
skill in Settings → Skills to add the missing key.
Verification email didn’t arrive
Check your spam or junk folder. If it’s not there, wait a minute and try
signing in again to trigger a new verification email.Forgotten password
Tap Forgot password on the sign-in screen and follow the reset link sent
to your email.
Tell sideBar in Chat: “I’m having a problem with X”. sideBar will log a
support ticket and send you a tracking link. You can also email
support@trysidebar.ai. See
Getting Help for more.
